Shipping policy

 

Thank you for shopping with ROVIRA. We work to make your shopping experience simple and transparent from checkout to delivery.

Please read our shipping information below before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, promotions, holidays, or high order volumes, processing may take slightly longer.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

  • New Zealand: 5–12 business days
  • Australia: 6–14 business days
  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Canada: 7–18 business days
  • Other International Destinations: 8–20 business days

These are estimated delivery times and not guaranteed delivery dates.

Delivery may occasionally take longer because of customs processing, courier delays, severe weather, public holidays, peak shopping periods, or other circumstances outside our reasonable control.

Shipping Costs

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, ROVIRA may offer free shipping promotions on selected products, orders, or destinations.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time after receiving your tracking number for the courier's tracking system to update.

Multiple Packages

We work with different fulfilment partners and suppliers. If you order multiple products, they may occasionally be shipped separately.

This means you could receive more than one package for the same order at different times.

You will not be charged additional shipping fees because an order is divided into multiple shipments unless this was clearly disclosed at checkout.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice an error in your delivery address, contact ROVIRA Customer Support as soon as possible.

We will try to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional shipping charges may apply where permitted by law.

Delayed Orders

Occasional shipping delays can happen.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number so we can investigate.

Lost Packages

If you believe your package has been lost in transit, please contact us.

We will review the tracking information and, where appropriate, work with the carrier or fulfilment partner to resolve the issue.

Where required by applicable consumer law, we will provide an appropriate remedy.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging, where available
  • A brief description of the problem

We will assess the issue and arrange an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these charges are not collected at checkout, customers may be responsible for them unless otherwise required by applicable law.

We recommend checking your country's import requirements before ordering.

International Shipping

ROVIRA may ship products internationally depending on product and destination availability.

Certain products may not be available for delivery to all countries or regions. Available shipping options will be displayed at checkout.

Delivery Disclaimer

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to customers under applicable consumer protection laws.

Contact Us

If you have questions about shipping, tracking or your delivery, please contact:

ROVIRA Customer Support
Email: info@rovirashop.store